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Privacy Statement

Your Privacy

Chandelier Cleaning & Restoration Services Ltd is committed to ensuring that your privacy is protected.

We explain below:

Protecting Your Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. Our shopping cart system is fully secure with 128 bit SSL certification, and conforms to certified PCI regulations.
Payment methods are either via  Sagepay, our 3rd party card payment gateway. No data relating to electronic payments is passed through, or stored by Chandelier Group Limited on our website. 
Customer data including names, addresses, phone and email information is stored on our database only at the request of the customer during the checkout process, to enable a faster checkout process for repeat orders. No such information is shared or passed to any other party under any circumstances. 
Any personal data previously stored at the request of a customer may be removed on request. 

If you have any questions about the security at our website, you can send an email to info@chandeliergroup.com 


Information We Collect & How We Use It

When you place an order, or use any online form on our website we need to know your name and other information such as your postal address, e-mail address, telephone number and your credit card number and expiry date or bank account details etc. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time.

We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

www.chandeleirgroup.com  is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. www.chandeliergroup.com collects information from our users at several different points on our website. 

If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled "REMOVE FROM DATABASE" to online@chandeliergroup.com We will take steps to ensure that the information is deleted as soon as reasonably practicable.



Our Use of Cookies and Other Information Gathering Technologies

Cookies are small text files on you computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.

The creation of a cookie on your computer does not give the website any access to other information such as your e-mail address.

How We Protect Your Information

We endeavour to protect the information you provide and there are various security procedures that have been put in place, as set out in this policy.

We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is www.chandeliergroup.com. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Sale of Business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.

Updating Your Details

If any of the information that you have provided to Chandelier Cleaning & Restoration Services Ltd. changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to online@chandeliergroup.com or by sending a letter to The Website Editor,

Chandelier Cleaning & Restoration Services Ltd, Gypsy Mead, Fyfield, Essex, CM5 0RB.

Changes

If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.

How to Contact Chandelier Cleaning & Restoration Services Ltd

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to online@chandeliergroup.com